- identifying the key stakeholders and their opinions.
- eliciting requirements and documenting business situations.
1. Investigate situation: for uncovering issues and problems, this stage is about analysing the terms of reference, the project initiation document and produce a list of issues or problems. Techniques used are: mind maps, spaghetti maps, rich pictures...
2. Consider perspectives: considering how the different stakeholders are viewing and affecting the business system by producing power/interest grid, business activity model based upon stakeholder perspectives and the consensus model. Techniques used are: CATWOE, stakeholder identification and analysis and business activity modelling...
3. Analyse needs: where as-is and to-be business process models are developed and where areas of weaknesses and list of potential improvements are identified. Techniques used are: gap analysis, activity analysis and business process modelling...
4. Evaluate options: the aim is to be able to identify a shortlist of business options and create a business case including options, feasibility assessment and recommendations. Techniques used are: impact/risk analysis, cost-benefit analysis and business options identification...
5. Define requirements: producing a well formed requirements document is the objective of this step. Techniques used are: requirements elicitation, analysis and validation
6. Deliver changes: will look at how to deliver changes and create a business change plan, communication plan, training approach and materials, benefits plan and review document,
Techniques used are: use case descriptions, decision tables and benefits planning...
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