• Business capability modelling
Capability model represents, at a high level, what the organisation need to be able to do in order to deliver value to customers. This is based on:- strategic or direction setting: business planning, capital management, policy management.
- core or customer facing: distribution, customer service, product development, account management.
- supporting: staff recruitment, procurement, vendor management.
Organisation that documents and maintain business capabilities can change more quickly and effectively than those do not.
• Definition of a value stream
A value stream is an end-to-end collection of high level linear stages that create an outcome of value to a specific customer group,
Value streams are used to identify, map and analyse the value exchanged between an organisation and various stakeholders (internal/external) that interact with it.
A value stream shows the main sequential stages which add value to customer.
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