• Identifying areas of concern
BAM activities should be inspected and categorised into the 3 following areas:- operating satisfactorily - no immediate action.
- some issues to be addressed - action required.
- not in place - urgent consideration.
• Framework for gap analysis (elements of POPIT model)
Investigation for gap analysis should take in account the POPIT model which is based on:- Processes: consider the "as-is" and "to-be" processes.
- Information and Technology: look at the core enabler of the business change like IT support, accessibility, alignment with the enterprise architecture.
- Organisation: use the Mc Kinsey model (structure, shared values, systems, strategy, skills, staff, style) to set out all aspects that requires to be considered.
- People: business changes affecting the staff needs to be analysed like skills, recruitment, staff development, motivation and reward.
• Formulating options
Once gap analysis have been undertaken, a holistic approach is considered for defining business architecture and requirements.
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