7.6 Analysing the as-is process model

Critical success factors and key performance indicators
Identified by the planning activities in the BAM then used in the controlling activities, KPI are important for establishing the performance measurement of the BAM.

Use of the business activity model in gap analysis
Comparing BAM against current reality organisation/issues for identifying gaps, we could find :
- activities in place and quite satisfactory.
- activities in place but not really satisfactory.
- activities missing or not at their right place.